Your Journey to Better Health
TrueWellness is a premium online wellness store dedicated to helping individuals and families achieve healthier lives through trusted health, nutrition, and personal care products. We carefully curate high-quality brands that deliver real value, making it easier for our customers to embrace wellness with confidence, convenience, and peace of mind.
📍 LOCATION
Robinsons GalleriaEDSA, corner Ortigas Ave, Quezon City, 1110
📞 SUPPORT HOTLINE
+63 906 489 1305Frequently Asked Questions (FAQ)
What payment methods do you accept?
We accept prepayment via GCash and direct bank transfer.
Can I cancel my order?
- Within 1 hour of payment: Cancellation is allowed
- Processing or packed orders: Subject to approval
- Shipped or delivered orders: Cancellation is not allowed
Do you offer same-day delivery?
Yes, same-day delivery is available via Lalamove upon request.
When will my order be processed?
- Orders confirmed before 11:59 AM (PHT): Processed the same day
- Orders after cut-off: Processed next business day (Mon–Fri, excluding holidays)
How much is the shipping fee?
Shipping fees vary depending on your location and Lalamove rates.
Who pays for the shipping fee?
Shipping costs are shouldered by the buyer.
What is your return policy?
We accept returns within 7 days of delivery for defective, damaged, or incorrect items. Items must be unused, in original packaging, and complete with tags and accessories.
Which items are non-returnable?
Perishable goods, customized items, intimate apparel, swimwear, and items marked “Final Sale,” unless defective or incorrect.
How long do refunds take?
Refunds are processed after approval:
- GCash: 5–7 business days
- Bank Transfer: 3–5 business days
How do I request a return?
Please contact our Customer Care via email or phone and provide your order number. Our team will assist you through the process.
What details should I provide when contacting support?
To help us assist you faster, please email the following info to wellness.dnalevel@gmail.com
- Order number
- Full name
- Email address
- Contact number
- Description of your concern